Muri moteri ebyiri zo kuzamura ibicuruzwa no guhindura inganda, inganda zitunganya amazu mu Bushinwa ziri mu cyiciro gikomeye cyo kongera agaciro ka serivisi. Nka sisitemu yemewe yo gusuzuma inganda, kuva yatangira muri 2018, Urugo NetEase "Gushakisha uburyo bwo Gutanga ibikoresho byo mu rugo" 315 Raporo yubushakashatsi bwakozwe kuri serivisi yakwirakwije imijyi 286 mugihugu hose kandi ikora ubushakashatsi ku bantu barenga 850.000. Sisitemu yo gusuzuma ikubiyemo ibipimo 23 byingenzi nkigihe cyo gusubiza serivisi, nyuma yo kugurisha ibicuruzwa, hamwe nubushobozi bwa serivise, kandi byashyizwe ku rutonde nkumushinga wingenzi wo gusuzuma serivisi z’inganda n’ishyirahamwe ry’abaguzi mu Bushinwa. Vuba aha, NetEase Home yasohoye muri 2025 “Gushakisha uburyo bwo Gutunganya Amazu yo Gutunganya Amazu” 315 Raporo y’ubushakashatsi bwakozwe na serivisi, na SSWW, hamwe n’imikorere idasanzwe muri serivisi zo kuri interineti no kuri interineti, zashyizwe ku icumi mu myanya icumi ya mbere ya “2025 315 Serivisi ishinzwe isuku y’ibikoresho byo mu rwego rwa TOP” hamwe n’ikigereranyo cyuzuye cyo gutanga serivisi zingana na 97.6%, kandi yatsindiye “2025 Y’icyitegererezo cy’urugo. Nta gushidikanya ko iki cyubahiro gishimangira cyane SSWW kubahiriza igihe kirekire mu guhanga udushya muri serivisi no ku mahame ashingiye ku baguzi, bityo kikaba ari cyo kigo cyonyine cyashingiweho mu nganda z’isuku ryatsindiye igihembo mu myaka irenga itanu ikurikiranye.
Nk’uko bigaragazwa na “2025 Ubushinwa bwo Gutunganya Amazu yo mu rugo mu Bushinwa,” mu gice cy’ibikoresho by’isuku, abaguzi bitaye kuri “sisitemu ya serivisi yuzuye” byiyongereyeho 42% umwaka ushize, aho ubwiyongere bwa serivisi bukenewe bwageze kuri 67%. Urubuga rwa NetEase "Gushakisha uburyo bwo Gutanga ibikoresho byo mu rugo" 315 Ubushakashatsi bwa serivisi buri gihe bwafatwaga nkugusubiramo ibikorwa bya serivisi zitanga urugo no kugenzura byimazeyo urwego rwibikorwa bya serivise zitanga amazu. Uyu mwaka ubushakashatsi bwibanze ku bushakashatsi bushya bwo gucuruza ibikoresho byo mu rugo n’ibikoresho byo kubaka, byinjira mu bice icyenda kuri interineti no kuri interineti kugira ngo hakorwe iperereza ryimbitse ku bicuruzwa byinshi. SSWW, ishingiye ku muyoboro wa serivisi ikubiyemo imijyi 380 mu gihugu hose, yashyizeho “135 serivisi ya serivisi”: gusubiza ibyo abakiriya bakeneye mu minota 1, gutanga ibisubizo mu masaha 3, no kurangiza serivisi mu minsi 5 y'akazi. Sisitemu nziza ya serivise yazamuye abakiriya bayo kugumana inganda ziyobora inganda 89%, amanota 23 ku ijana ugereranije n’inganda. Hamwe na sisitemu nziza ya serivise kandi izwi neza kubaguzi, SSWW yongeye gutsindira igihembo cyitwa "Home Furnishing Industry Service Model", yerekana imbaraga zidasanzwe nubuyobozi bwinganda mubikorwa bya serivisi.
SSWW yumva ko serivisi ari ikiraro gihuza ibicuruzwa n’abaguzi nisoko yingenzi yo kumenyekana. Kubwibyo, yiyemeje kubaka sisitemu nziza yuzuye-yuzuye ya serivisi. Guhitamo SSWW, abaguzi barashobora kwibonera ibicuruzwa byabigize umwuga kandi byo mu rwego rwo hejuru, ibicuruzwa byinshi, hamwe na serivisi imwe y’ibikoresho by’isuku byabigenewe. Itsinda ry’umwuga rya SSWW rizatanga ibisubizo byuzuye by’ibikoresho by’isuku bishingiye ku bwoko bw’inzu y’abaguzi, ingeso zikoreshwa, hamwe n’ibikenewe mu mikorere, kugera ku buryo budasanzwe busanzwe, gushushanya byihuse, na serivisi zashyizweho kugira ngo abakiriya babone ibyo babona.
Imbere mu gihugu, SSWW yatangije umushinga "Kwita ku Bwogero, Serivisi Murugo", utwara serivisi zo gusana ubwiherero ku buntu mu mijyi myinshi. Ubu, iyi serivisi yatangijwe mu gihugu hose, ikoresheje inzira zisanzwe zitanga serivisi zoroshye kandi zita kubakoresha umuganda. SSWW yavuye ku bicuruzwa-bishingiye ku bicuruzwa-bishingiye ku bakoresha, ikomeza kunoza serivisi nshya zo gucuruza, no kugera kuri serivisi yo kuri interineti ifunze kugira ngo habeho ubunararibonye bwo guhaha ku baguzi.
Ku isi hose, ikirango cya SSWW, cyubahiriza filozofiya ya “Smart Bathroom, Global Sharing”, cyashyizeho ingingo 43 zo gukorera mu mahanga zikubiyemo Uburayi, Amerika y'Amajyaruguru, Aziya y'Amajyepfo y'Uburasirazuba, n'andi masoko y'ibanze. Mu rwego rwo gusubiza ibiranga abakiriya bo mu mahanga bakeneye, ikirango cyubatsemo uburyo butatu bwa serivisi zitandukanye: icya mbere, gushiraho itsinda rya serivisi ryegereye hamwe ninzobere muri serivisi zindimi nyinshi kuri 24/7 nta mbogamizi zitumanaho; icya kabiri, gushiraho serivise yubwenge yisi yose izamura serivisi nyuma yo kugurisha neza 60% hifashishijwe ikoranabuhanga rya kure; icya gatatu, gushyira mubikorwa gahunda ya "Global Joint Warranty", guha abakiriya mpuzamahanga garanti yimyaka 5 kubice byingenzi. Mu 2024, SSWW yohereza amasoko muri serivisi yo hanze yo hanze yagabanijwe kugeza mu masaha 48, iterambere rya 33% bivuye ku kigereranyo cy’amasaha 72.
Intsinzi ya SSWW yatsindiye “2025 ngarukamwaka yo gutunganya uruganda rukora ibikoresho byo mu rugo” ntabwo yemeza ko ari indashyikirwa muri serivisi ahubwo inashimangira uruhare rwayo kandi ruyobora mu iterambere ry'inganda. Iki gihembo cyemeza filozofiya yerekana "Gushiraho Agaciro na Serivisi" ya SSWW kandi ikagaragaza ubuyobozi bwa serivisi z’inganda mu Bushinwa mu nganda z’ibikoresho by’isuku ku isi. SSWW izakoresha nk'amahirwe yo kurushaho kunoza urwego rwa serivisi, kuzamura ireme rya serivisi, no gutwara ibizamurwa mu bigo hamwe n'imbaraga z'icyitegererezo, biteza imbere inganda. Mu bihe biri imbere, SSWW izakomeza gushimangira ingamba zayo “Global Service, Cultivation Local”, yubahirize udushya twa serivisi, kandi yubahirize amahame ashingiye ku baguzi kugira ngo habeho uburambe mu mibereho yo mu rugo ku baguzi, kuyobora inganda zitanga amazu kugera ku mpinga nshya za serivisi, no kuzamura serivisi z’ibicuruzwa by’Ubushinwa ku masoko mpuzamahanga.
Igihe cyo kohereza: Werurwe-11-2025